ANIME MERCH MADE IN PAKISTAN • COD AVAILABLE NATIONWIDE • SOFT ON SKIN. HARD ON STYLE • FITS THAT FEEL AS GOOD AS THEY LOOK • PREMIUM FABRIC. EVERYDAY COMFORT • ANIME MERCH MADE IN PAKISTAN • COD AVAILABLE NATIONWIDE • SOFT ON SKIN. HARD ON STYLE • FITS THAT FEEL AS GOOD AS THEY LOOK • PREMIUM FABRIC. EVERYDAY COMFORT •
INSIDERS — Policy
RETURNS & EXCHANGE
We want you to love what you ordered. If something isn't right, we'll make it right. Here's how our exchange process works.
Quick Summary
Policy Type
Exchange Only — No cash refunds
Request Window
Immediately upon receiving your order
How to Request
WhatsApp or Instagram DM
Contact
03010005354
What Can Be Exchanged
✓ Eligible
- Item received damaged or defective
- Wrong size delivered vs. what you ordered
- Wrong item sent
- Manufacturing defect on the print or fabric
✗ Not Eligible
- Item has been worn or washed
- Tags removed from the item
- Damage caused by the customer
- Change of mind after delivery
Important: Items must be in their original condition — unworn, unwashed, with tags intact — to be eligible for exchange.
How to Request an Exchange
1
Contact Us Immediately
As soon as you receive your order and notice an issue, contact us on WhatsApp at 03010005354 or via Instagram DM at @insiders.pk
2
Send Photos of the Issue
Share clear photos of the item showing the damage, wrong size, or defect. This helps us process your exchange faster.
3
We Confirm & Arrange Pickup
Our team will review your request and confirm eligibility. We'll arrange a pickup of the original item from your address.
4
Replacement Dispatched
Once we receive and verify the returned item, your replacement will be dispatched within 2 business days.
CONTACT US
Reach us on WhatsApp or Instagram for any exchange request.